Restaurant Review: WTH, Chuy's?

It looks promising, doesn't it? 
But it was a broken promise.

We had high hopes, because Chuy's used to be pretty good. It saddens me that this location seems to have gone down the tubes. I have to preface this with the fact that they were not busy when we went over there after the lunch hour on a Saturday. So throw that excuse out the window. 

The first issue was with tea. First of all, it was weak AF, but that was the least of it. Most places have sweet tea that's entirely too sweet, so I always get unsweetened and sweeten my own. 

Maybe I am not remembering correctly, but I could have sworn that Chuy's kept sugar & other sweeteners on each table. That wasn't the case here, so I asked for sugar packets on the side. The server that delivered the drinks didn't have them (I guess our server forgot to mention it), so I asked her for sugar packets. 

She brings me pink packets of generic sweet & low. Ummm....no. I'm sure the expression on my face must have resembled Bruce Willis's face in the 5th Element when Baby Ray threw him the billiard halls instead of the gun. 

Our original server visited next, so I asked him for some sugar packets. He brought me 3 each of every sweetener. So I had sugar, and pink, blue, and yellow sweetener packets. The next time he came by,  I just asked him to bring me more white packets. Apparently, if you need sweetener here, you must ask for the color you like. There should be a warning on the front door.

I'm still a little puzzled about that. I could understand one person not knowing sugar from faux sugar, but two on the same day at the same restaurant? Are the servers informed about sweeteners and the differences or does Chuy's just assume everyone knows what's what? Why didn't they know? Very strange. 

Next...the food. Well...the pico de Gallo was nice & fresh. The jalapeno dip wasn't as good as it used to be. Everyone remarked that it tasted like ranch dressing. I thought it used to be a little thicker too. We also had some queso which, while not spectacular, was at least passable. The refried beans & rice were good.

BUT...

Entrees...oh boy...still so disappointed about these...

I ordered chicken enchiladas with boom-boom sauce. The boom-boom sauce was so weak, it wasn't even one boom. I'd say it was about 1/4 of a boom. No good, spicy OOMPH, and the aftertaste was like Campbell's vegetable soup. 

And the chicken...omg. Slices & chunks instead of shredded, and ohhhh sooooooo pale. So, so pale. No caramelization at all. Poached? Boiled? Steamed? I don't know, but the chicken was bland AF, and the "boom-boom sauce" did not help much. No Big Bada Boom here...the fuse fizzled out on that bomb.

Just look how pale that chicken is!
Poach that bitch with some spices next time, FPS!

For comparison, I'll tell you what the previous experiences with this dish were like: So good, you could have just gobbled the whole thing down lickety-split and then ordered another. It used to be packed with flavor, not this poor rendition that was heavy on the bouillon in the boom-boom sauce and the tortillas stuffed with chicken chunks poached as pale as tourist legs on a sunny beach. 

I wasn't the only one with issues. 

Cheese enchiladas served cold, like revenge. 

Fajita Platter Flop: OMG! Just look at the picture. Real grill lines or painted? Dry AF. Does this look appetizing? HELL no. 

Maybe rename them "Faux-jitas"?

 Tacos al Carbon: Dry, dry, dry. Stiff tortillas. And get a load of those bell peppers and onions! Just like the ones on the fajita platter, no caramelization at all. Frankly, caramelized onions & bells are absolutely required for fajitas! 

He gave up and just ate the meat.

So I am here to ask, and rightfully so: What the HELL, Chuy's? What happened to the reliable Chuy's? What was this nonsense? It wasn't even worth the calories! If I'm going to consume that many calories, the food needs to have some FLAVOR! 

Taco Bell would have been a better choice. It's terribly sad to have to say such a thing, but it's true. 

This happened at the location in Katy. I hope these problems aren't company wide. But there were so many! It wasn't just one thing that was bad. That would be a different story. Either something changed with the company, or this location does not adhere to company standards. 

Fix it! You are an embarrassment to Austin, Texas at this point! 

It pains me to have to do this, but you get the mango forks for that fiasco. Fix it! Bring back the good Chuy's and usher the imposter out of the door!